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DELIVERY AND RETURNS POLICY

Returns & Exchanges:
At Nidora, we do our best to make our product descriptions as detailed as possible so that you won't encounter any surprises when you receive our products. We want our customers to know exactly what they are ordering.

Order cancellation policy:
We pride ourselves on our ability to quickly process all orders that are placed on our site. Most orders are processed within 12 hours. If you wish to cancel your order for any reason, please email us at maison.nidora@gmail.com as soon as possible.
A large majority of in stock items are processed and/or shipped within 12 hours, it is imperative that you contact us during this time, so that we can attempt to cancel your order before it is processed and/or shipped.
No request to cancel your order will be taken into account if it has already been processed.

Address error:
It is your responsibility to verify the accuracy of this address and to contact us very quickly to inform us of a modification. The latter can only be carried out if your order has not yet been processed.
We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses, etc.). In the latter cases, these packages can be returned to us, but not always.
If your order is returned to the sender, we will offer you a refund for your order deducted from shipping costs or we will offer you reshipment, according to your choice.
You are not eligible for reshipment or reimbursement of your order until your package has been received by the sender.

Return policy :
We accept returns for any reason! Whether you're dissatisfied or simply changed your mind. Our returns policy is 14 days from the time you receive your products. If for any reason you are not satisfied, simply contact us. Send your package to the address we will give you when you write to our support at maison.nidora@gmail.com.

RETURN, REFUND AND CANCELLATION POLICY

Cancellation and Order Modification Policy
We process and ship all orders very quickly, we cannot guarantee any changes or cancellations after your order has been placed.
If you wish to modify or cancel your order: contact our customer service as soon as possible by email at maison.nidora@gmail.com.
We will do our best to modify or cancel your order if it has not yet been processed at our warehouse.
To speed up the processing of your request, indicate in the subject of your email "Cancel my order" as well as your full name and your order number in the body of the email.

Return and Refund Policy
If the order has been shipped, rest assured, you can make a return for a refund, subject to the rules below.
Our refund policy lasts 30 days. If 30 days have passed since your purchase was delivered, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your items must be unused and in the original packaging. The package delivery label must also be present and intact.
For obvious hygiene reasons, we cannot accept returns once the device has been used.
Other items that cannot be returned:
- Gift cards
- Digital books
To make a return, you must show us a receipt or proof of purchase.

Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision whether to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within one week.
Reimbursement of delivery costs is only possible in the event of withdrawal before sending the package.

Late or missing refunds
If you haven't received your refund yet, check your bank account first, then contact your credit card issuer, as there may be a delay. Processing time usually takes 7-14 business days. If after this you still have not received your refund, contact us at maison.nidora@gmail.com.

Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.

Exchanges (if applicable)
We only replace an item if it is defective or damaged. If you would like to exchange it for the same item, send us an email at maison.nidora@gmail.com.

Shipping
To return a product, you must contact us by email at maison.nidora@gmail.com and we will inform you of the procedure as well as the address of our warehouse capable of receiving returned packages.
Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from this. You are responsible for paying your own shipping costs to return your item. Returned items are your responsibility until they reach us.